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My Cat Sitter Servicing Halifax and Dartmouth, Nova Scotia

What can I expect from your service? Ask Tessie
How does your cat-sitting service work?
Where are your service areas?
How far in advance should I call to reserve your service?
How many cats will you look after?
Do you look after unusual or exotic pets?
Will you make visits to my home to look after my dog while I’m away?
What about keys to my home?
When do I pay you?
What are your rates?
When will you come to my house?
Could I arrange to have you visit my cat every other day?
I have cats that go out every day. Is this OK?
What if my cat is on a regular medication schedule?
What if my cat gets sick while I’m away?
My cat is really old and I'm afraid s/he might die or need to be euthanized while I'm away?

Do my cats need vaccinations in order for you to visit?
What happens if you get sick and can’t visit my cat?
What if there’s a bad snow storm or hurricane and you can’t get to my home?
What if you notice damage to my home during one of your visits?
What if I come home sooner than planned?
Are you bonded and insured?

 

What can I expect from your service?

I provide visits to your cat(s) as regularly as you require, usually once or twice a day. I’ll ensure there is ample food and fresh water daily. I clean food and water bowls and the litter box daily. I’ll clean up any cat accidents that may have occurred. Any medications your cat is taking will be administered at regularly scheduled times. Depending on your cat’s personality, I’ll play with, cuddle or brush him / her.

I’m also happy to bring in mail, rotate lights, open and close drapes to give your home that lived-in look. If you have a few indoor plants, I’d be pleased to water them. Watering large numbers of plants or out-door plants, however, requires extra time. We can discuss charges for this service during our introductory meeting.

To view the questions I'll be asking you, please read my service questionnaire (mycatsitter.ca>forms>service questionnaire). You don't need to fill this out (unless you'd like to) - I'll bring a copy with me to the introductory meeting and we'll go through it together.

 

How does your cat-sitting service work?

When you call or email me, we’ll set up a meeting at your home and at our mutual convenience. During the meeting I’ll have you tell me all about your cat(s), personality, health, feeding, litter box behaviour, likes and dislikes, favourite hiding places and so on. This time will allow you to determine if you are comfortable with me coming to your home and looking after your pet.

If you’d decide to hire me, we’ll then look at how often I’ll visit, how long each visit will be, and the cost of my service. This introductory consultation takes about ½ hour . There is no charge for this visit and no obligation to hire me.

To view the questions I'll be asking you, please read my service questionnaire (mycatsitter.ca>forms>service questionnaire). You don't need to fill this out (unless you'd like to) - I'll bring a copy with me to the introductory meeting and we'll go through it together.

 

Where are your service areas?

My immediate service area covers Dartmouth, Halifax, Bedford Highway as far as Larry Uteck Blvd, Spryfield as far as William's Lake Road. 

 

How far in advance should I call to reserve your service?

If you call as soon as you know you’ll need my service (especially during holidays) that would be ideal. If you're a new client I suggest you contact me at least 2-3 weeks in advance so I have time to schedule an introductory meeting.  Holiday weekends book early and heavily. I'd recommend getting in touch with me 2-3 weeks in advance, and at least a month at Christmas time.



How many cats will you look after?

The more the merrier! During  a 15 minute visit I can look after 3 or fewer cats with time left over to play. For  4  to 7 cats  I will require a 30 minute visit,  If there are more than 7 cats  I may need to schedule another 15 minutes for which there will be an extra charge of $10.

 

Do you look after unusual or exotic pets?

No, sorry, I don’t know anything about caring for exotic pets and I'm not prepared to take on the responsibilty for them. Please contact Heather Bennett at heatherscrittercabandpetsitting.ca for exotic pet care

 

Will you make visits to my home to look after my dog while I’m away?

I'm sorry, but I don't look after dogs. Please contact Heather Bennett at heatherscrittercabandpetsitting.ca

 

What about keys to my home?

At our introductory meeting, you can give me a key. I’ll mark your key with an identification code known only to me. If a key is not available at our first meeting, you may drop it off at my home at some other time. There is a charge of $10-$15 for me to return to your home to pick up your key.

If you think you might hire me regularly, I can keep your key in a secure area in my home. Next time you go away you only need to call me to make arrangements – key pick-up or delivery is already taken care of! If you’d like to have your key returned, I can leave it in an agreed upon location outside your home or you may pick it up at my home. There is a fee of $10-$15 to have me return it to your home after my visits are finished. There are some apartments in Halifax that will not allow you to have an extra key for the main entrance. This means that each time you hire My Cat Sitter we'll have to make arrangements to get a key to me. If you find yourself in this situation, please let me know.

 

When and how do I pay you?

Charges may be paid by cash or cheque during the introductory meeting, deposited to my account electronically (agmackin@eastlink.ca) before the first visit, or left at your home for pick-up by My Cat Sitter at the time of the first visit. Please note that My Cat Sitter does not use PayPal
 

 

What are your rates?

My basic service is a 15 minute visit for $15. Tax is $2.25 The total cost of one 15 minute visit is $17.25. Please go to (mycatsitter.ca>service prices) for more information and other services. 

 

When will you come to my house?

Generally my once-daily service visits are conducted between 10:30 and 2 pm. If you wish to schedule two visits daily, we will discuss the times you’d like me to be at your home. Please note that I do not start visiting before 8 AM, and that I avoid crossing the bridges during rush hours. However, if your cat requires insulin at a particular time, I'll do what I can to be there as close to the time as possible.

 

Could I arrange to have you visit my cat every other day?

Yes, but I don’t recommend it. 48 hours is a long time to leave a cat alone. Please note that I am not willing to schedule visits that leave your cat alone for more than 48 hours.

 

I have cats who go out everyday. Is this OK?

Your cat(s)  must stay inside while they’re under my care. Even if they’re very good about coming home, the sudden change in human might encourage them to vanish. I'm afraid I have neither the time or nerves to deal with missing cats.

 

What if my cat is on a regular medication schedule?

I will schedule my visits to coincide with the times your cat regularly receives his/her medication. I am able to administer all types of medication including needles and sub-cutaneous fluids.There is no extra charge for this service, but longer visits may need to be scheduled.

 

What if my cat gets sick while I’m away?

We will talk about this at the time of our introductory meeting. Unless you instruct me otherwise, I will take him/her to your veterinarian as soon as I suspect something is wrong. If your vet hospital is closed, I'll take your cat to the Metro Animal Emergency Clinic in Dartmouth (www.maec.ca) My decision will be based on a lifetime of caring for cats and recognising when they are not well. I will err on the side of caution. I'll attempt to contact you first to let you know what is going on, but if I can't reach you, I will proceed as necessary. You will be informed as soon as possible . There is a charge of $25 if I need to take your cat to the vet, and you are responsible for the cost of the visit to the Vet and any medications prescribed or procedures done. Please see the Waiver of Liability (mycatsitter.ca>forms>waiver of liability) If you cat is sick enough that he/she needs 24 hour supervision, I will take him to my home where I can keep an eye on him/her. My regular overnight boarding charges will come into effect.

 

My cat is really old and I'm afraid he might die or need to be euthanized while I'm away

We will talk about your concerns and wishes at the time of our introductory meeting. You might want to consider leaving instructions with your Veterinarian about how he or she is to proceed if your cat becomes terminally ill or incapacitated while in my care. I've added an "Instructions to Veterinarian" (for an elderly cat) letter template under the "Forms" page of my website that you may find helpful in making your own decisions. The form is in Rich Text Format so you may edit it and print copies for me and your vet.

 

 

Do my cats need vaccinations in order for you to visit?

No. This is one of the benefits of having a cat-sitter come to your home. Since your cats won’t be coming in contact with other animals they won’t be exposed to parasites or disease. You are required, however, to let me know whether your cat has not been vaccinated and any medical conditions your cat(s) has.

 

What happens if you get sick and can’t visit my cat?

I'll ask Heather Bennett of  Heather's Critter Cab and Pet Sitting  (heatherscrittercabandpetsitting.ca) to take over any visits I'm not able to do. You will be contacted as soon as possible and informed of the situation.

 

What if there’s a bad snow storm or hurricane and you can’t get to my home?

I keep my eye on weather forecasts. If it looks like we’re in for it, I’ll leave extra food and water. I will go to your home as soon as it’s humanly possible. You'll be notified of the missed visit as soon as possible. There is no refund for a visit missed because of bad weather.

 

What if you notice damage to my home during one of your visits?

My service questionnaire (mycatsitter.ca>forms>service questionnaire) asks you to provide the name and phone number of a local neighbour, friend or relative who will take responsibility for any problems that might arise in your home. If you live in an apartment, you'll be asked for the name and contact of your landlord or superintendent. If I discover a problem, I will call your contact or landlord immediately. It is your responsibilty to discuss with your contact, before you leave home, how to deal with any difficulties that might arise.

 

What if I come home sooner than planned?

Please call me or leave an email as soon as you know you'll be getting home early, so I don't make the day's visit.  Refunds are not offered if a client returns home with 1-3 visits remaining on the schedule. There will be a charge of 30% on refunds for 4 or more visits. Visits that are cancelled but already paid for cannot be used at a future time.
For further informations on My Cat Sitter's cancellations and refunds policies please go to (mycatsitter.ca>booking information>payments, cancellations and refunds)

 

 

Are you bonded and insured?

Yes. I am a member of Pet Sitters International (petsit.com) and carry insurance through them. (http://www.binks.ca/commercial/programs/pet-sitters/)You will be also asked to read and sign a Waiver of Liability (mycatsitter.ca>forms>waiver of liability)

 

 

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